Terms of Service Agreement
We want to thank you for choosing Maid 2 Clean. Below you’ll find the terms of service that you agree to at the time of booking. We’re so excited that you decided to go through us to provide you with a house cleaner.
Price during initial booking is subject to change
We base our prices on the information you provide us with; therefore, the amount you are initially booked for is subject to change if your cleaning professional arrives and finds that the booking was not representative of the work required. For instance, if the amount of rooms that require cleaning was not recorded properly on the booking form or your home actually requires a deep cleaning instead of a standard cleaning you will be notified that your booking and payment will be adjusted accordingly.
We provide you with a 2-hour arrival window for your scheduled appointment. This is to ensure that there is always enough time to make appointments should changes need to take place onsite for a booking that requires an extended appointment time, traffic or other delays. For example, if you schedule your booking at 12:00PM-2:00PM this means that your cleaner can arrive anytime between that 2 hour time frame. If your cleaner arrives at 2:00PM he or she is still on time for your scheduled appointment. Please plan accordingly if you want to be there during the cleaning and if not we can always arrange for access in your absence.
48-Hour Cancellation/Reschedule Policy
We require that cancellations and/or rescheduled appointments are made at least 48-hours from your time of service to avoid incurring a $50 cancellation fee. We have reserved a time specifically to care for your home, cancelling less than 48 hours makes it difficult for us to acquire additional work to replace that income.
Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, there will be a $50 fee for the time and travel.
First Time/One Time Cleanings
If it is your first time with our us we recommend that you meet with your cleaning pro at your home, go on a walk-thur and explain any preferences before starting. Although it’s not required, we do recommend that all first time/one time cleanings remain or meet the cleaners at their home after service is completed to go through a final walk-thru. This allows you the opportunity to request any changes so they can be made right then, especially if your cleaning is time sensitive such as, before events, moving out, etc. A walk-thru also permits you to decide whether a re-match is necessary moving forward. Once you are comfortable with your cleaners quality of service it will not be necessary to remain or meet with them at your home for a final walk-thru.
Our weekly, semi-weekly or monthly discounts apply once your first time service is completed. You must book recurring service at the start of your initial/first booking to receive the recurring discount on your following services. If you cancel recurring appointments without rescheduling within a close time window to your original appointment we reserve the right to charge you the difference since the agreement to book with us weekly, semi-weekly or monthly was not fulfilled to receive the discount. If you book a recurring service and find that you cancel/reschedule often we will recommend that you opt for a more appropriate cleaning frequency that matches your needs better.
Payment is due after services are rendered
We accept Visa, MasterCard, American Express and Discover. The credit card or debit card that we keep on file for you will be charged the day services are rendered. The day before your cleaning takes place there will be a hold placed on your card for the agreed upon amount. This is not a charge, this is just a verification of funds. You will receive an invoice via email once the charge is made. If the card provided has insufficient funds we reserve the right to cancel your cleaning unless a new card with available funds is provided immediately to secure your appointment.
Please consider that there are unforeseen/unpredictable circumstances that may arise with your cleaner. Some of these circumstances include, car accidents, sudden illness and death in the family. In an event that an unforeseen circumstance takes place we will reschedule your cleaning for another day as soon as possible. It’s recommended that you always anticipate these rare occurrences by planning cleanings in advance of events, move out date’s, etc. We cannot be held responsible for any outcomes from your cleaners inability to work; however, we will do everything we can to accommodate you with a different cleaner as soon as possible.
Right to Refuse Service
We reserve the right to refuse service for any reason. For example: discriminatory, racist or harassing behavior, dangerous or harmful home conditions, illegal activity taking place on the premises, and aggressive or overly friendly pets are all valid reasons for service refusal.
Right to Reschedule
If your cleaning requires an extended amount of time that cannot be accommodated the day of service we reserve the right to reschedule the additional cleaning time on a different day. To prevent this from happening it’s important that your booking accurately reflects the state of your home.
Before and After Photos
Your cleaners may take before and after photos of your house cleaning to support the quality of service that they delivered to you. These photos will only be of areas and items cleaned. Confidential or personal information will not be recorded in any photos.
About These Terms
We may modify these terms or any additional terms that apply to a service to, for example, reflect changes to the law or changes to our services. You should look at the terms of service regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms of our service, you should discontinue your use of our service.
Updated: September 9, 2018